FAQs
How long does it take to process and ship my order?
Orders are usually processed within 1–3 business days. After processing, standard shipping takes approximately 7–15 business days, while express shipping takes 3–7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. Shipping times and fees vary depending on the destination country.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
What is your return and exchange policy?
If you receive a defective or incorrect item, please contact us within 7 days of delivery at 2795541348@qq.com for assistance. We accept returns or exchanges for quality issues only. Please note that items without quality problems are non-returnable.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to modify or cancel your order. Once the order has been processed or shipped, changes or cancellations may not be possible.
Are your products made with real metals and stones?
We use high-quality materials such as copper with 18K gold plating and zircon stones to ensure beautiful, durable jewelry at an affordable price.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with water, perfumes, and chemicals. Store your pieces in a dry, cool place when not in use.
What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options available on our website checkout page.
Do you offer gift wrapping or packaging?
Yes, all orders come in elegant packaging suitable for gifting.
How can I contact customer service?
You can reach us via email at 2795541348@qq.com or through the contact form on our website. We strive to respond within 24 hours on business days.